Privacy Policy
Welcome to MasaiMara.ke, an online platform dedicated to providing seamless safari experiences in the Masai Mara. This Privacy Policy explains how we collect, use, and protect your personal information. We are committed to safeguarding your privacy and ensuring the confidentiality of your personal data. By using MasaiMara.ke, you consent to the collection, use, and storage of your information in accordance with this Privacy Policy.
1. Scope of the Privacy Policy
This Privacy Policy applies to all services provided by MasaiMara.ke, whether accessed online or via other platforms. This includes any interaction you have with our website, email communications, and social media channels. By using our website, you agree to the terms outlined here. If you disagree with any part of this policy, please cease using the website immediately. For questions or further insights, feel free to contact us.
2. Consent
We will only collect, process, and store your personal data with your consent, and we will not trade your information for marketing purposes. By using our website, subscribing to our newsletter, or making an inquiry, you are giving consent for us to collect and store your personal information. You can withdraw your consent at any time by contacting us directly.
3. Types of Information We Collect
We collect both personal and non-personal information, which includes:
- Personal Information: Name, email address, phone number, and any other information you voluntarily provide when you make an inquiry, subscribe to our newsletter, or book services through the platform.
- Payment Information: For booking services, we collect payment details, but these are processed securely through third-party providers and are not stored on our servers.
- Travel Information: This includes passport details, travel dates, accommodation preferences, and any other details required to facilitate your bookings.
- Technical Data: When you interact with our website, we may collect non-personal data such as IP addresses, browser type, operating system, and device information. This helps us improve website functionality and user experience.
4. How We Use Your Information
We use your data to:
- Facilitate bookings and deliver the services you request.
- Communicate with you regarding your inquiries, reservations, or any updates related to your trip.
- Improve our services and tailor the website to your needs based on user behavior.
- Provide customer support and resolve any issues you might encounter during the booking process.
- Send newsletters if you have subscribed, which you can opt out of at any time.
5. Cookies and Web Beacons
We use cookies and web beacons to enhance user experience and collect analytics about website traffic. Cookies are small files stored on your device that help us remember your preferences, while web beacons are small image files embedded in our emails or web pages that track user engagement. You can disable cookies in your browser settings, but this may affect your user experience on our site.
6. Third-Party Services
MasaiMara.ke may share your personal data with third-party service providers in order to fulfill bookings or improve our services. These third parties may include:
- Payment Processors: Securely handle your payment transactions.
- Accommodation Providers: When you book accommodations through our platform, your details are shared with the relevant lodges and camps.
- Analytics Partners: We use tools such as Google Analytics to understand user behavior on our site. These partners collect data that does not personally identify you.
- Advertising Partners: We may work with advertising networks like Google Ads or Facebook Ads to serve targeted ads based on your behavior on our site.
We do not control the data policies of third-party providers, so we encourage you to review their privacy policies for more information.
7. User-Generated Content
If you submit reviews, photos, or other content to MasaiMara.ke, you grant us the right to use this content for promotional purposes. By submitting content, you agree to the terms that your contributions may be shared publicly and across our media channels. You also acknowledge that search engines may index this content, and we may credit it at our discretion.
8. Data Security
We take strong precautions to protect your data from unauthorized access, loss, or misuse. Our website is encrypted with SSL technology, and we ensure that your data is stored securely on our servers. Payment transactions are processed through trusted third-party providers that comply with industry standards for data protection.
9. Children’s Privacy
MasaiMara.ke does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child under 13, we will take immediate steps to delete it. If you believe that a child under 13 has provided us with personal information, please contact us.
10. Data Retention
We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. You can request that we delete your data at any time by contacting us at the email provided below.
11. Access and Control Over Your Data
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we update or correct any inaccuracies in your data.
- Deletion: Request the deletion of your data, except where required for legal reasons.
- Opt-out: Unsubscribe from our newsletters and promotional communications.
Please contact us at info@masaimara.ke to exercise any of these rights.
12. Disclosure of Data
We will not share your personal data with any third parties except as outlined in this policy, unless required by law, court order, or to protect the safety of users or the public. In the event of a sale or transfer of our business, your data may be transferred to the new owner under the same protection standards.
13. International Data Transfers
Your data may be transferred to and stored on servers located outside your country of residence, including servers in the United States and Kenya. By using MasaiMara.ke, you consent to this transfer of data in accordance with international data protection laws.
14. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms. We recommend checking this page periodically to stay informed of any changes.
15. Contact Information
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
MasaiMara.ke
Email: info@masaimara.ke
Kenya
Last updated: September 2024
This policy is in accordance with Kenya’s Data Protection Act and international standards like the GDPR. We strive to maintain high standards of data protection and privacy for all our users.
This website and online car rental platform, masaimara.ke, is owned and operated by Kambu Campers Limited, based in Nairobi, Kenya and which also operates a camp in Masai Mara(Kambu Mara Camp) near Sekenani Gate.